Customer Service Executive

1. Job description:
 
1.1. Customer service tasks:
 Manage relationships with existing customers through implementing the customer
process to meet the highest satisfaction of all students.
 Build and maintain customer loyalty programs through different activities to ensure
excellent customer services: Field trips, students’ activities…
 Promote and build awareness of the school to public by introducing all marketing
events to the students.
 Quickly provide appropriate solutions to customers’ complaints.
 Collect tuition fee and follow students’ payment status.
 Ensure the re-enrollment targets and high quality of customer service.
 
1.2. Administrative tasks:
 Undertake administrative tasks relating to student recruitment such as update database,
follow-up with enquires, prepare study kit for students, …
 Liaise with Academic unit to arrange class schedules and teachers’ timetables.
 Take care of the studying environment such as the tidiness, comfort of the classrooms.
 
1.3. Other tasks: to be assigned by Sales & Marketing Manager
 
1.4. Report line: Making plans and reports weekly and monthly to Sales & Marketing
Manager.
 
2. Requirements:
 
 Vietnamese nationality.
 A degree holder with at least one year of experience in Sales Admin/Customer services
(educational service is preferred).
 Excellent communication skill in English is a must.
 Thoughtful, caring, result oriented, out-going and open-minded with can-do attitude.
 The drive and motivation to meet targets.
 Experience in database management and office document handling.
 Demonstrated ability to work independently and as part of a team.
 Computer literacy in MS office applications (Word, Excel, PowerPoint, Outlook)
 
3. Benefits: the successful candidate will be offered:
 Attractive monthly salary.
 Insurance contribution according to the labour law.
 Year-end bonus upon the company’s performance.
 Company trip.
 Medical check up.
 
4. Application:
Please send your application to Ms. Tố Anh: recruitment@vlstudies.com .
 Job application with clearly stated position applied.
 CV with clear description of the studying, working experience.
 Copies of degrees and certificates (on attending the interview).

Help & support

CENTRAL CAMPUS ADDRESS

 

NOTICE: You may find 2 addresses of 45 on Dinh Tien Hoang St. 

Our campus is located OPPOSITE HTV BUILDING.

Go into DMA (Agriculture Management Training Institute) Campus Gate, the first building on your right and to the 4th floor.  

4th floor, DMA Building, 45 Dinh Tien Hoang St, Ben Nghe Ward, Dist. 1, HCMC, Vietnam

(Bạn có thể tìm thấy 2 địa chỉ 45 Đinh Tiên Hoàng.

Trường chúng tôi nằm ĐỐI DIỆN TOÀ NHÀ HTV.

Vào cổng Trường Cán bộ Nông nghiệp, toà nhà đầu tiên bên tay phải, VLS ở lầu 4.

Lầu 4, tòa nhà DMA, 45 Đinh Tiên Hoàng, phường Bến Nghé, Q.1, TP.HCM, Vietnam)

 

Working hours: Mon - Fri: 8:00 Am - 6:00 Pm

Teaching hours: Mon - Sat: 08:00 Am - 9:00 Pm and Sun 08:00 Am - 6:00 Pm

 

Tel: (+84) 028 3910 0168 / 028 3910 3266

Hotline: 0911 70 22 55 | 0934 04 46 69 | 0911 63 22 77 (Available 24/24)

 

Email: contact@vlstudies.com | Web: www.vlstudies.com | Youtube channel: www.youtube.com/c/Vlstudies | Instagram: www.instagram.com/vlstudieshcmc | Facebook: www.facebook.com/vlstudies

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DISTRICT 7 CAMPUS ADDRESS

 

SD-07 Green View Building, 31 Nguyen Luong Bang Street, Tan Phu Ward, District 7, HCMC.

 

Working hours: Mon - Fri: 8:00 am - 6:00 pm

Teaching hours: Mon - Sun: 08:00 Am - 9:00 pm 

 

Tel: (+84) 028 3910 0168 / 028 3910 3266

Hotline: 0869 098 049 (Available 24/24) - nhu.le@vlstudies.com

Email: contact@vlstudies.com | Web:www.vlstudies.com | Youtube channel: www.youtube.com/c/Vlstudies | Instagram: www.instagram.com/vlstudieshcmc | Facebook: www.facebook.com/vlstudies

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